|If you're not satisfied with your purchase, we'll give you a full credit, or equal exchange assuming the products purchased have not been used, damaged or worn. All requests will be processed within a week of receipt of your package. You can ship it back using any carrier you'd like (FedEx, UPS or USPS), but you are responsible for all ship-back costs for returns and an additional $5.95 ship-out fee if exchanging. If this item was a gift and we have no record of purchase, only exchanges will be honored.
Carefully wrap items (neckties and bow ties ship back in JB gift box) and ship to:
Josh Bach Ltd.
133 Beekman Street, 2nd Floor
New York, NY 10038
IF YOU HAVE ORIGINAL PACKING SLIP
- Write your name, address and phone number and the reason for the return on the packing slip that came with the item.
- Make sure you package the item(s) carefully especially so that you do not wrinkle the neckties.
- All neckties must be shipped back in their Josh Bach gift tube.
IF YOU DO NOT HAVE ORIGINAL PACKING SLIP
Please provide :
- Your order number (if you have it)
- Your customer number (if you have it)
- Your name and address and phone number (required)
IF EXCHANGING, PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR SHIP BACK FEES (USING WHICH EVER CARRIER YOU WANT) AND AN ADDITIONAL $5.95 SHIP-OUT FEE BACK TO YOU:
- Items you would like to exchange
- Reason for exchange
- Any additional items you may want to purchase (if purchasing additional items please enclose check or credit card information).
- Name address and a phone number so we can contact you to get credit card information from you for additional shipping charges, or include a check made payable to Josh Bach Limited for $5.95.
- ITEMS WILL NOT BE EXCHANGED IF ADDITIONAL SHIP-OUT CHARGES AREN'T COVERED PLEASE.
Josh Bach Ltd. Customer Service is open Monday through Friday, 9:30am- 5pm Eastern Time. For questions regarding products, returns, billing or delivery please call us during business hours at 212 964 5419.