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Returns/Exchanges

If you're not satisfied with your purchase, we'll give you a full credit, or equal exchange assuming the products purchased have not been used, damaged or worn. All requests will be processed within a week of receipt of your package. You can ship it back using any carrier you'd like (FedEx, UPS or USPS), but you are responsible for all ship-back costs for returns and an additional $5.95 ship-out fee if exchanging. If this item was a gift and we have no record of purchase, only exchanges will be honored.

Carefully wrap items (neckties and bow ties ship back in JB gift box) and ship to:

Josh Bach Ltd.
133 Beekman Street, 2nd Floor
New York, NY 10038
Attn: Returns

 

IF YOU HAVE ORIGINAL PACKING SLIP
  • Write your name, address and phone number and the reason for the return on the packing slip that came with the item.
  • Make sure you package the item(s) carefully especially so that you do not wrinkle the neckties.
  • All neckties must be shipped back in their Josh Bach gift tube.

IF YOU DO NOT HAVE ORIGINAL PACKING SLIP

Please provide :
  • Your order number (if you have it)
  • Your customer number (if you have it)
  • Your name and address and phone number (required)

IF EXCHANGING, PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR SHIP BACK FEES (USING WHICH EVER CARRIER YOU WANT) AND AN ADDITIONAL $5.95 SHIP-OUT FEE BACK TO YOU:

Please provide:
  • Items you would like to exchange
  • Reason for exchange
  • Any additional items you may want to purchase (if purchasing additional items please enclose check or credit card information).
  • Name address and a phone number so we can contact you to get credit card information from you for additional shipping charges, or include a check made payable to Josh Bach Limited for $5.95.
  • ITEMS WILL NOT BE EXCHANGED IF ADDITIONAL SHIP-OUT CHARGES AREN'T COVERED PLEASE.

CUSTOMER SERVICE:
Josh Bach Ltd. Customer Service is open Monday through Friday, 9:30am- 5pm Eastern Time. For questions regarding products, returns, billing or delivery please call us during business hours at 212 964 5419.

 

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